Furniture not as inexpensive as the name suggests. Poor quality for the price. Sales people work on commission, so they tend to be aggressive. I prefer to spend a little more for much better quality.
After being incredibly upset that we were blatantly lied to by their delivery men and were ordered the wrong couch by an incompetent salesman, they agreed to pick up the incorrect couch within a week, but still refuse to bring us our correct couch any earlier than a month and would not compensate us at all for the awful experience we received.
When the couch arrived I immediately told the delivery men to take it back because it was wrong. The lead delivery man told me that he had been doing this for 10 years and if we sent the couch back it would be considered a completed order and would take at minimum another month to get the correct couch. However, if we kept the couch, despite it not fitting in our living room, we would be guaranteed a new couch within a week.
I am very speechless and surprise about all the upgrade bling that is in Value City can it wait to put my order together but still think that they need some more white furnitures and silver accessories very pleased with what I saw today will be going back
We will never buy from Value City again!
You get what you pay for. Inexpensive furniture.
Later that evening I received a call from Loretta, in customer service, informing me that it will be at least a month before we will be receiving the correct couch and 3 weeks before they will be picking up the incorrect couch that the delivery men did not want to take back.
Absolutely horrible experience. My husband and I bought our couch from the Greece, NY store. On the day of delivery we discovered that our salesman, Tom, ordered us the wrong facing sectional, which the order should have been pretty fool proof considering we ordered the exact couch we were sitting on when he helped us.
Just wanted to comment on the delivery men that delivered to my resident today at 50 Chestnut Plaza. The men were very, very patient and understanding while waiting for our freight elevator to be evaluated as safe for use and also with handling and putting together the residents bed frame. Jay Acosta and his team are very professional. Thanks!
Value City Furniture is a US Furniture Store based in Greece, New York. Value City Furniture is located at 3160 W Ridge Rd, Greece, NY 14626, USA.
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