What's even worse is then the next time I went to PetSmart with my dog he refused to go into the store and cried. This shocked me because before he was groomed he loved going to PetSmart. So I can only assume other horrible things happened I am not privy to.
My cat Dora was groomed by Misha, she's wonderful, my cat wanted to stay with her when it was all done!!! Thank you so much we'll be back!
I took my puppy to PetSmart Grooming Salon and was severely disappointed for many reasons. It was the first time my dog had gotten groomed and I expected that they would take this into consideration in the way they treated him. However, they did not they treated him as just another dog aka just another number aka just another dollar.
Then when he came out his hair was an inch shorter than I had asked it to be and he looked awful. My mom actually cried when she saw him. The groomer then had the nerve to tell us that he was not the most cooperative. Of course not! It was his first time and he was nervous, it was her responsibility to make him feel as comfortable as possible and that was clearly not done.
Jonny did a great job was our dog, she was a mess when we brought her in. Came back clean and happy.
They have a great dog trainer and a enclosed training area! Others places I've seen just block off part of store for training but this store has designated training area. Nice selection of items as well.
I will never take my dog here again and would not recommend anyone else either.
They took him into the back and would not let me watch. They told me that it would take no longer than 2 hours and would call me when they were finished to come pick him up. After 2 hours I still had yet to hear from them so I went to the store to see what was going on. When I arrived I heard my dog whimpering in the back. They told me he had been done and waiting for me over an hour. They had never called to let me know like they said, they just sent me an email which I was not looking for. I was devastated hearing my dog whimper and knowing that he had been for so long.
Great selection, reasonable prices, helpful staff.
Petsmart is a US Store based in Greece, New York. Petsmart is located at 3042 W Ridge Rd, Greece, NY 14626, USA.
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